TWT Aluminium Windows & Doors - Sliding Door, Bifold Doors, Awning Window, Stacking Door
August 9, 2023

When it comes to renovating or constructing a new home, choosing the right windows is essential. Windows not only enhance the aesthetics of your property but also play a crucial role in energy efficiency, safety and overall comfort. To ensure you make the best choice, it is vital to select a reputable windows supplier. With numerous suppliers in the market, this article will highlight the top five things to consider when choosing a window supplier to help you make an informed decision.

1. Product Quality and Range

The quality of windows offered by a supplier should be the primary consideration. Look for a supplier who offers high-quality products that are durable, energy-efficient, and capable of withstanding various weather conditions. Reputable suppliers often partner with trusted manufacturers who adhere to industry standards.

When assessing the quality, consider factors such as the materials used, thermal insulation properties, and soundproofing capabilities. And, consider the range of window options available. A diverse range allows you to choose windows that align with your style preferences, architectural design, and functional requirements. It is beneficial to opt for a supplier who can provide customised solutions to meet your specific needs.

2. Reputation And Experience

A supplier’s reputation and experience are crucial factors to consider. Research online reviews, testimonials, and ratings of different suppliers to gauge their reputation in the market. A well-established supplier with positive customer feedback is more likely to deliver satisfactory products and services. Moreover, experience plays a vital role in understanding the nuances of window installation and providing effective after-sales support.

An experienced supplier will have extensive knowledge of different window types, installation techniques, and local building codes. They can offer valuable insights and recommendations based on their expertise, ensuring a smooth and successful window installation process.

3. Certification And Compliance

When selecting a windows supplier, ensure they comply with relevant industry standards and possess the necessary certifications. Look for suppliers who follow guidelines set by organisations like the Australian Glass & Window Association or the Building Code of Australia.

These certifications validate a supplier’s commitment to producing high-quality and energy-efficient windows. Also, verify if the supplier meets local building codes and regulations to avoid potential issues during installation or inspection processes. Choosing a supplier who adheres to these standards ensures that you are investing in windows that are safe, reliable, and compliant with industry requirements.

4. Warranty And Customer Support

Windows are a long-term investment, and it is crucial to choose a supplier that offers comprehensive warranty coverage. A reliable supplier will provide a warranty that encompasses not only the window frames but also glass panels, hardware, and installation. Understand the terms and conditions of the warranty, including the duration and coverage.

A longer warranty period indicates the supplier’s confidence in their products and their commitment to customer satisfaction. Moreover, inquire about the supplier’s customer support services. A responsive and helpful customer support team can address any concerns or issues that may arise during or after the installation process, ensuring a smooth experience. Consider the accessibility and availability of customer support, as it can greatly influence your overall satisfaction with the supplier’s services.

5. Price And Value for Money

While cost should not be the sole determining factor, it is essential to consider the price and overall value for money offered by a window supplier. Obtain quotes from multiple suppliers and compare them based on factors such as product quality, warranty coverage, and customer support services.

Remember that the cheapest option may not always be the best, as it could compromise on quality and durability. Opt for a supplier who offers a fair price while maintaining the desired level of product quality and service. Consider the long-term benefits and potential energy savings that energy-efficient windows can provide, as they may justify a slightly higher initial investment.

How To Negotiate A Good Price From Your Window Supplier

Negotiating a good price with your windows supplier is an important step in ensuring that you get the best value for your money. While it may seem intimidating, effective negotiation skills can help you secure a favorable deal. Here are some tips to help you negotiate a good price from your windows supplier:

1. Do Your Research

Before entering into negotiations, conduct thorough research on market prices for windows and the services offered by various suppliers. This will give you a clear understanding of the average costs and help you determine a reasonable price range. And, research the reputation and track record of the supplier you are negotiating with. This knowledge will empower you to make informed arguments during the negotiation process.

2. Highlight Multiple Bids

Obtaining multiple bids from different suppliers puts you in a stronger position to negotiate. When discussing prices with your chosen supplier, mention that you have received competitive bids from other companies. This will create a sense of urgency and encourage the supplier to offer more competitive pricing to secure your business. However, remember to focus on overall value rather than solely seeking the lowest price, as quality and customer service are equally important factors.

3. Emphasise Long-Term Relationship

Demonstrate your interest in building a long-term relationship with the supplier. Express your intention to potentially place future orders or recommend their services to others if you are satisfied with the pricing and quality. By highlighting your commitment to a long-term partnership, you may be able to negotiate better prices or additional benefits such as extended warranties or discounted maintenance services.

4. Bundle Services Or Products

Consider bundling multiple services or products to negotiate a better price. For example, if you require window installation services along with the supply of windows, discuss the possibility of obtaining a discounted package deal. Suppliers may be more willing to offer discounts or reduced prices when they can secure a larger portion of your project or ongoing business.

5. Flexibility In Timing And Payment Terms

Discuss your flexibility regarding the timing of the project or payment terms. Suppliers may be more inclined to negotiate on price if they can adjust their schedules or receive payments in a manner that suits their business needs. For instance, offering to make a higher initial deposit or agreeing to a payment plan that aligns with their cash flow can be bargaining points for negotiating a lower price.

6. Identify Non-Price Concessions

If the supplier is hesitant to lower the price, explore other non-price concessions that may add value to your agreement. For example, you can negotiate for additional services such as extended warranties, free maintenance visits, or upgraded hardware at no extra cost. These concessions can enhance the overall value of the deal, even if the initial price remains unchanged.

7. Stay Professional And Flexible

Maintain a professional and respectful attitude throughout the negotiation process. Be clear and assertive about your requirements and budget constraints, but also be open to suggestions and alternatives proposed by the supplier. Negotiation is a collaborative process, and a flexible approach can lead to finding mutually-beneficial solutions.

8. Consider Volume Or Group Purchases

If you are representing a large project or have the potential for multiple purchases, leverage the advantage of volume or group purchasing. Suppliers may offer discounted prices or additional benefits for bulk orders or contracts involving multiple properties. Use this leverage to negotiate a more favorable price based on the potential long-term business you can bring to the supplier.


Selecting the right window supplier is a crucial decision that can significantly impact the functionality, aesthetics, and energy efficiency of your home. By considering the factors mentioned above, including product quality, reputation, certification, warranty, and price, you can make an informed choice that meets your requirements.

Take your time, research thoroughly, and consult with professionals to ensure a seamless experience when choosing a window supplier. With the right supplier, you can enhance the beauty and comfort of your home while enjoying the benefits of energy-efficient windows for years to come. Remember, investing in high-quality windows is an investment in the overall value and appeal of your property.

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